Frequently Asked Questions
Below we have compiled some of the questions we get asked most frequently. If you have further questions, please feel free to email jaimee.IDWT@gmail.com
QUESTIONS ABOUT GROUP CLASSES
Q: How often do you have new classes starting?
A: We start a new session of classes roughly every 8 weeks.
Q: Where are group classes held?
A: Group classes are held at Buker Community Center in Augusta, right off Western Ave. Directions can be found on our DIRECTIONS page.
Q: How long are your group classes?
A: Our basic manners classes run for a 6-week session, 1 hour each week.
Q: What is the cost of your group classes?
A: Our basic manners classes are $130/session.
Q: Do you offer weekend classes?
A: No, at this time we only offer classes on week nights.
Q: What topics/skills are covered in Puppy Kindergarten class?
A: Basic positions (sit, down, stand), name recognition, hand targeting, attention/focus, passive observation, stay/wait, impulse control, recall games, thinking games, a few tricks, problem solving including house training, space management, jumping, polite greeting - and more! Puppy Kindergarten also includes socialization and playtime, so puppies learn valuable play skills and bite inhibition.
Q: What topics/skills are covered in Manners I class?
A: Basic positions (sit, down), name recognition, hand targeting, attention/focus, passive observation, stay/wait, impulse control, recall games, thinking games, a few tricks, problem solving including space management, jumping, polite greeting - and more!
Q: Can I use a choke, prong or electric/shock collar in class?
A: No, we do not allow any type of correctional equipment in the classroom setting. Our goal is to help you develop a relationship with your dog based on trust and respect, helping you become a kind, benevolent leader for your dog. We feel that correctional equipment undermines this goal.
Q: Can I use a Flexi leash (retractable leash) in class?
A: No, Flexi leashes are not appropriate for the classroom setting. A standard 6 or 8' leash is required both in the classroom and on the grounds.
Q: Will I have homework to do with my dog?
A: Yes! You will receive a homework sheet via email every week with the exercises that we introduced in class. We also include reading material, links and videos as well.
Q: What happens if I have to miss a class? Can I do a make-up class?
A: If you are unable to make a scheduled class during the class session, rest assured you will receive all of the exercises in your homework sheet, so you won't miss out on what we did in class. We do not offer make-up classes and do not pro-rate class sessions. Please make sure the dates of the classes coordinate with your schedule prior to registering.
Q: What if I decide not to take the class after registering and paying for it?
A: Our classes are held based on registration. When you make a commitment to take a class with us, we reserve that spot for you and your dog. No refunds are issued after your registration is processed and your payment has been received. If you have a medical emergency that prevents you from attending the class session, contact us directly to chat about your options.
Q: My dog has completed a basic manners/puppy class at another location, can I enroll in your Manners II class?
A: That depends on the skills you were taught at your previous class. Since our Manners II class builds on the skill sets laid in Puppy Kindergarten or Manners I class, most often clients who try to join Manners II without taking our Manners I class drop back to Manners I to lay a solid foundation. We are happy to chat with you more about our requirements for joining Manners II class.
QUESTIONS ABOUT PRIVATE TRAINING
Q: I'm not sure a group class is right for my dog. Do you offer private training?
A: Yes! We offer private training for a variety of issues. (Please note we do not handle dog:dog aggression or dog: human aggression.) Private training is $75/hour for 1 dog and $95/hour for 2 dogs. The training can be done right in your home or at our classroom at Buker Community Center.
Q: Where do you travel to for private training?
A: We travel to clients' homes within 20-30 minutes of Augusta. Additional travel fees may apply if you are outside of that area.
Q: What is included in private training?
A: We assess your issue with your dog and help you develop a plan for resolving the issue. A followup email will be sent after your session, detailing our recommendations and the exercises we would like you to work on with your dog.
Q: Do you accept debit or credit cards?
A: No, we do not. Payment can be made by check or cash only at this time.
Q: I'm unable to get your registration form to complete. What do I do?
A: Please give us a ring at 207-514-3684 and we will take your information over the phone.